Shipping
Lightweight lighting objects, packed carefully and sent through Australia Post.
Lumenform shades are designed to be durable, lightweight, and suitable for domestic delivery. Each order is packed with a practical balance of protection, presentation, and material restraint.
Australia Post
Domestic orders are sent from Western Australia using Australia Post Parcel Post.
Right-sized packaging
Orders are packed in appropriately sized lightweight recycled cardboard boxes.
Paper-based cushioning
Internal protection uses paper roll, rolled paper, or shredded cardboard where required.
Shipping inclusions
Free shipping over $75
Orders over $75 include standard domestic shipping within Australia.
Priority service over $100
Orders over $100 include express shipping where available.
Added cover over $100
Eligible orders over $100 include additional delivery cover for loss or damage in transit.
Return support over $100
Eligible orders over $100 may include prepaid return support where return shipping is required.
Packaging approach
Each piece is packed to support the form, reduce movement, and protect the surface during transit. Packaging is selected to suit the size and geometry of the order.
Lumenform primarily uses PETG for its strength, durability, and suitability for long-term domestic use. This allows each shade to be protected effectively without excessive void-fill or bulky packing materials.
The preferred packaging system is simple: recycled cardboard externally, paper-based cushioning internally, and additional protection only where the design or destination requires it.
Estimated shipping costs
Australia Post currently lists national Parcel Post rates for parcels up to 5kg. Most Lumenform orders are expected to fall within these bands, although larger shades may be assessed by cubic weight due to packed dimensions.
| Parcel range | Estimated Parcel Post |
|---|---|
| Up to 500g | $9.70-$11.15 |
| 500g to 1kg | $15.25 |
| 1kg to 3kg | $19.30 |
| 3kg to 5kg | $23.30 |
| Large or bulky parcels | Calculated by destination and packed dimensions |
Final shipping charges are calculated from the packed size, delivery postcode, and applicable Australia Post rates at the time of dispatch.
Delivery within Australia
Orders are lodged from Western Australia. Local and intrastate deliveries may differ from interstate deliveries depending on destination postcode and parcel size.
For larger orders, delivery may be confirmed before dispatch if the packed dimensions place the parcel outside standard expectations.
Delivery issues
If an order arrives damaged, retain the packaging and contact Lumenform with photographs of the parcel, internal packing, and product. This allows the issue to be assessed accurately and resolved appropriately.
Local pickup remains available
Local pickup remains available for nearby customers and is often preferred for larger custom pieces or orders requiring fitting guidance at handover.
Shipping prices are indicative and may vary by packed dimensions, cubic weight, destination postcode, optional delivery services, and future carrier rate changes. Free shipping, express shipping, return support, and added delivery cover apply only to eligible domestic orders.